Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that are damaged or show signs of use will not be accepted for return. If you are unsure about the eligibility of your item, please reach out to us for clarification.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please ensure that you provide all necessary information to avoid delays in processing your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item. If you have any questions about shipping costs or methods, please contact us before sending your return.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your banks processing times. If your return is not approved, we will notify you via email with the reasons for the denial.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including but not limited to personalized or custom-made products. Additionally, items that have been used or are not in their original packaging cannot be returned. If you have questions about whether an item is returnable, please contact us before making your purchase.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any issues related to your order.
